Reactive Support
Incident Escalation Matrix Management
- Level 0 Support
- Level 1 Support
- Level 2 Support
- Level 3 Support
Postmortem report
Help Desk
Reactive Support Methodology
- Remote Support
- Onsite Support
- Vendor Support and Warranty
Proactive Support
Approach
- Conduct Site Survey
- Prepare an Audit report
- Generate client Tailored Support Proposal
Methodology
- Generate Specific support based Checklist
- Conduct Proactive support in quarterly basis
- Generate health report